Order Support

Order Support

Need help with an order? Send us your order number and enough detail for us to understand what happened. Photos are extremely helpful for printing, fabric, packing or shipping concerns.

Before your order enters production

If you notice an incorrect address, quantity, print, scale or fabric base, contact us immediately. We will make changes when we reasonably can, but made-to-order production can begin quickly and changes are not guaranteed after production starts.

Order changes and cancellations

Requests are reviewed based on the order's current production status. A custom printed item cannot necessarily be cancelled or changed once production has begun. Custom design fees may become nonrefundable once creative work starts.

Something arrived wrong

Damage, defects, incorrect items, incorrect quantities and other production issues must be reported within 3 calendar days of confirmed delivery. Send your order number, clear photos of the full affected fabric or item and close-up images of the concern.

Please inspect fabric before cutting, sewing, washing or otherwise altering it. If you believe something is wrong, photograph it and contact us before using or altering the fabric.

Shipping problem

Shipping damage visible upon delivery must be reported within 3 calendar days of confirmed delivery. Keep damaged packaging and merchandise until the issue is reviewed because the carrier may require documentation. For packages that appear lost or unusually delayed in transit, contact us with the order number and tracking information.

Customer-uploaded artwork

For Upload My Design orders, we print the supplied file as submitted. If the printed fabric accurately reflects a problem already present in the uploaded artwork, such as a visible seam, low resolution, unwanted element or incorrect repeat, that is not considered a production error.

What to include when contacting us

Please include your order number, the email used at checkout, a clear description of what you need, and photos when the issue is visual. If your question concerns a deadline, include the date you need the order rather than simply saying it is urgent.

We review support requests as quickly as possible. Sending complete information the first time helps us get to an answer much faster.