Returns & Exchanges

Returns, Exchanges & Order Issues

We want you to love what arrives. We also print most Yard Society fabric specifically to the selections submitted with your order, so made-to-order fabric cannot be handled like ordinary shelf inventory.

Made-to-order fabric

Custom printed and made-to-order fabric is final sale once production begins. We do not accept returns or exchanges for a change of mind, ordering the wrong quantity, choosing the wrong fabric base, selecting the wrong scale, or deciding the color or feel is not what you expected when the item was produced according to the order submitted.

Please review the print, scale, fabric base and quantity carefully before checkout. Fabric preferences are personal, and the Fabric Guide is provided to help you choose.

3-day inspection window

Damage, defects, incorrect items, incorrect quantities and other production issues must be reported within 3 calendar days of confirmed delivery. Please include your order number and clear photos showing the full affected fabric or item and close-up images of the concern.

Please inspect fabric before cutting, sewing, washing or otherwise altering it. Fabric that has been cut, sewn, laundered or altered may not be eligible for replacement, reprint, credit or refund when the issue could reasonably have been identified during the inspection period.

Customer-uploaded artwork

Upload My Design files are printed as submitted. We do not automatically repair seams, resize artwork, recolor, reposition elements, improve resolution or correct design errors. Issues that exist in the customer-provided file are not considered production defects. Customers are responsible for reviewing their file and acknowledging print readiness and artwork rights before ordering.

Custom design services

Design fees cover creative work and are separate from the purchase of fabric. Once custom design work has begun, design fees are nonrefundable. The scope, included revisions and approval process stated on the custom design listing apply to that project. After final approval, changes may require an additional design fee.

Stash, clearance and ready-to-ship

Stash and clearance yardage may be limited, discontinued or one of a kind. Unless a listing specifically states otherwise, clearance items are final sale. Any known material condition that meaningfully affects use will be disclosed when reasonably identifiable.

When we made the mistake

If you report within the 3-day inspection window that you received the wrong print, wrong fabric base, wrong quantity, or an item with a material printing or manufacturing defect attributable to our production, we will review the issue. After review, we may replace the affected item, reprint it, issue store credit or refund the affected portion as appropriate. We will not require you to accept merchandise that was materially produced incorrectly because of our error.

Damage in transit

Packages or merchandise that arrive visibly damaged must also be reported within 3 calendar days of confirmed delivery. Keep the packaging and merchandise and send clear photos. This documentation may be needed for a carrier claim.

Color, scale and normal fabric variation

Screen displays, device settings, fabric fiber content, texture and print process can affect how color appears. The same artwork can look slightly different across fabric bases or production runs. Minor color variation, normal knit or weave characteristics, small differences in usable width, and other customary textile variations are not automatically defects.

Cancellations

Contact us immediately if you need to request a cancellation. We will help when possible, but cancellation is not guaranteed once a made-to-order item or custom design has entered production. Any approved refund is returned through the original payment method unless otherwise agreed.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer law.